Refund Policy

ALMA ANDES – RETURN & REFUND POLICY

Thank you for shopping with Alma Andes. We take great pride in the quality of our premium botanical blends and wellness products. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Window You have 7 calendar days from the date you received your item to initiate a return.

2. Product Condition Eligibility To be eligible for a return, your item must be in new condition. It must be unopened, unused, and in the same premium condition that you received it. The product must remain in its original packaging with all seals fully intact.

3. Acceptable Returns We accept returns for both defective items (damaged during transit or manufacturing flaws) and non-defective items (change of mind), provided they meet the 7-day window and new condition criteria outlined above.

Products purchased during promotional offers or sales are also eligible for return, provided they satisfy the return eligibility requirements described in this policy.

4. Exchanges We do not offer direct product exchanges at this time. If you would like a different item, please return your original item for a refund and place a new order on our website.

5. How to Return Your Item All returns must be sent by mail. To initiate a return, please contact us at hello@almaandes.store within 7 calendar days of receiving your order. If your item is damaged, defective, or incorrect, please notify us within 48 hours of delivery and include photographs of the product and packaging.

Regarding return shipping fees, the cost of return shipping is the customer's responsibility. Shipping costs are non-refundable. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

6. Restocking Fees We believe in fair, transparent pricing. There are no restocking fees applied to any eligible returns.

7. Refund Processing Time Once we receive your item, we will inspect it to ensure it meets our product condition guidelines. We will immediately notify you of the status of your refund.

If your return is approved, we will initiate a refund to your original method of payment. The refund will be processed and credited to your account within 7 business days.

8. Order Cancellation Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and will instead be subject to this Return & Refund Policy.

Contact Us If you have any questions on how to return your item to us, please contact us at hello@almaandes.store or via WhatsApp at +91 8009859517.