Terms of service

Welcome to Sachh Prakriti / Alma Andes. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before using our services.

1. General Information

By using this website, you confirm that you are at least 18 years old or using the website under the supervision of a parent or guardian.

We reserve the right to update, modify, or change these Terms of Service at any time without prior notice.

For any queries, contact us at:

2. Products & Information

We aim to display product descriptions, ingredients, pricing, and images as accurately as possible. However:

product colors may vary slightly due to screen settings
handmade or natural products may have minor variations
results from skincare or wellness products may differ from person to person

Our products are not intended to diagnose, treat, cure, or prevent any disease.

3. Orders & Payments

All orders are subject to availability and confirmation.

We reserve the right to:

refuse or cancel any order
limit quantities purchased
correct pricing or listing errors
cancel suspicious or fraudulent transactions

Payments must be completed through approved payment methods available on the website.

4. Shipping & Delivery

Delivery timelines are estimated and may vary depending on location, courier delays, weather conditions, or unforeseen circumstances.

We are not responsible for delays caused by third-party courier services.

5. Returns & Refunds

Due to hygiene and personal care considerations, opened or used products are generally non-refundable.

In genuine cases involving damage, incorrect items, or quality concerns, customers may contact us for claim review.

Refunds or replacements, if approved, will be processed only after internal verification and, where applicable, product inspection.

For refund-related concerns, contact:

6. Intellectual Property

All website content including:

logos
product names
images
graphics
text
branding
packaging designs

belongs to Sachh Prakriti / Alma Andes and may not be copied, reproduced, or used without written permission.

7. User Conduct

You agree not to:

misuse the website
attempt unauthorized access
upload harmful code or spam
use the website for illegal activities
copy or exploit content for commercial purposes

8. Limitation of Liability

Sachh Prakriti / Alma Andes shall not be liable for:

indirect or incidental damages
allergic reactions due to undisclosed sensitivities
misuse of products
delays or losses caused by third-party services

Customers are advised to read ingredient information carefully and perform patch testing where appropriate.

9. Privacy

Your personal information is handled according to our Privacy Policy. By using our website, you consent to the collection and use of information as outlined there.